Very quick and efficient service at the counter. No trying to sell upgrade or car insurance.

Should try harder to help diamond customers in their issues

Overall smooth and helpful

Very smooth

Did not get car that I reserved. I was given choice of 3 none of which was as spacious as Peugeot. Car was in shocking condition with 10 separate areas of damage so much so that the gentleman at the drop off site said that we did not need to check for damage as there was so much already. Girl at desk said that we did not need to bring car back with a full tank as it was cheaper if they refuelled it. Absolute lie.

High pressure sales tactics to try and sell additional cover. 2.5 hour wait to collect car. Downgraded car as the one we booked wasn't available. Worst car hire experience I've ever had.

I always use Budget car rental whenever I can because the checking always goes smoothly and staff are always very helpful. I can trust that the cars are always in good condition and very clean.

Using this site to book our car was very easy and informative. And best of all, they offered the best rental prices I could find!