Okay

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

Called fox lost and found 7 times. Never received a call back. Lost and found never answered the phone. I left my handicapped placard in the vehicle , maybe it fell under seat. Conned into buying sun pass. Very disappointed with fox. Waited arou d 45 min. To check in. Disgusting.

It took almost an hour once we arrived at the airport to pick up the car. There were initially only two people working and a line out the door. I was offered a million different things I had already declined online when I booked all costing more. Even a discount on tolls which there were none of. I knew that since I had already been to the same area before but the agent didn’t tell me that. Anything for more money. However the vehicle was great as well as the return process.

I was very disappointed in the time I had to wait to pick up my car. I arrived at the time that I had specified when I rented the car online, as did the other people in line. There should have been more than one person on duty for the number of cars that were reserved for that time.

We waited in line over an hour but we got a great Jeep for the money. I’m glad we bought unlimited tolls in Florida. It saved us time and probably a lot of money too.

Easy to book. I like the compare tool.