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Too many surprise costs when I picked up my car at a time when it is too late to do anything about

Reviewed: Sun, Sep 29, 2019
About Routes: 6.7 /10
The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.
About QEEQ: 8.0 /10
Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Routes Vancouver Airport

Bartholomew Ward

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Reviewed: Sun, Aug 25, 2019
About Routes: 8.0 /10
Did not pick up the car

Sabina Michael

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Reviewed: Mon, Jul 30, 2018
About Routes: 2.0 /10

P.Day

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Large SUV | Dodge Durango or similar
Reviewed: Mon, Jan 13, 2020
“Overall good. The inflexibility of EasyRent to help make a small adjustment is a concern”
About Routes: 8.3 /10
Routes staff were very helpful. One piece of feedback is about winter tires and chains, it didnt come up in the conversation during pick up and turned out they are required by law in many areas of British Colombia during winter. Not having them results in fines, Would be good for the staff to highlight this. OR for the Easyrent website to also highlight this and offer it as an option.

K.Tan

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, May 21, 2019
“Well attended by the staff name Paul Prussner and the car provided was new.”
About Routes: 9.7 /10
Will rent again from Routes for my next trip.
About QEEQ: 10.0 /10

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Economy | Kia Rio or similar
Reviewed: Mon, Apr 22, 2019
“Smooth process, very satisfied.”
About Routes: 9.0 /10
The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.
About QEEQ: 10.0 /10

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