Zoom - dishonest and far from airport EasyRentCars - good service

Unsatisfied customer

Canada

Reviewed: Tue, Oct 1, 2019

About ZOOM: 5.3 /10

We will NEVER use Zoom again. 1-The rental car company is far from the airport. 2-The check-in was very long. 3-The staff seems very dishonest as they are now trying to charge us for a small scratch that we never did whilst the whole car has dents and scratches all around it. Very dishonest and unprofessional. We wonder how many others they have done the same thing to. We also saw them charging foreigners who could not communicate well in English very high extra fees for odd things. EasyRentCars should not do business with them.

About QEEQ: 10.0 /10

So far we have loved EasyRentCars and have told many of our friends about them. However if we get dishonest service like Zoom again we may reconsider.

ZOOM

Toronto Pearson Airport(YYZ)

Toronto

Canada

Full Size | Toyota Camry or similar

3-day rental

Relevant Reviews on ZOOM Toronto - Airport

Canada

4-day rental

Medium SUV | Hyundai Santa Fe or similar

ZOOM

Toronto

Canada

Reviewed: Wed, Aug 23, 2023

“great experience”

About ZOOM: 10.0 /10

great experience. new cars good on gas and friendly service

About QEEQ: 10.0 /10

great experience.

A.Baig

Canada

31-day rental

Medium SUV | Hyundai Santa Fe or similar

ZOOM

Etobicoke

Canada

Reviewed: Sun, Nov 28, 2021

“Vey good”

About ZOOM: 10.0 /10

I felt like there was shortage of staff since the location near to the airport is very busy

About QEEQ: 10.0 /10

Yes have competitive price and easy process

W.Lau

Canada

4-day rental

Compact | Mazda 2 2 Doors or similar

ZOOM

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Jul 10, 2019

“Never got my car”

About ZOOM: 4.0 /10

I called Zoom but was told that the rental was marked as a "no show". I explained that I arrived after the place was already closed so I called the next morning. They said there was nothing they could do and there were no other cars available. Since I rented from Easy, they told me to contact them for details.

Canada

2-day rental

Compact SUV | Honda CR-V or similar

ZOOM

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Tue, Apr 23, 2019

“Really poor service. Took way too long at both ends. Unprofessional.”

About ZOOM: 5.0 /10

The company promised to pick us up in 15 minutes, but it took more like 25. Then they're about 15 minutes from the airport. The car was not particularly clean. At drop-off, we waited about half an hour before anybody could talk with us. Meanwhile, I noticed they were renting cars to the next customers without even cleaning them!

About QEEQ: 10.0 /10

EasyRentCars platform worked great.