Horrifically slow and inefficient pick-up experience

M.Schultz

United States

Reviewed: Wed, Oct 2, 2019

About FOX RENT A CAR: 7.0 /10

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

About QEEQ: 8.0 /10

Full Size | Toyota Camry or similar

1 days rental

Relevant Reviews on FOX RENT A CAR SEATTLE AIRPORT

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Dec 7, 2019

About FOX RENT A CAR: 6.0 /10

We didn’t get the car we ordered. They made us do the “bring the car back empty, we will fuel it” which is a rip off.

About QEEQ: 8.0 /10

S.Harris

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Nov 21, 2019

“Easy experience & good price”

About FOX RENT A CAR: 9.3 /10

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

About QEEQ: 10.0 /10

J.Greene

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, Nov 19, 2019

About FOX RENT A CAR: 10.0 /10

Fox was great

About QEEQ: 10.0 /10

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Thu, Sep 5, 2019

About FOX RENT A CAR: 5.0 /10

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

About QEEQ: 10.0 /10

T.SCHWARTZ

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Aug 20, 2019

“TERRIBLE- I REALLY THINK WE SHOULD RECIEVE A BIG DISCOUNT BECAUSE OF HOW WE WERE TREATED”

About FOX RENT A CAR: 7.0 /10

RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .

Horrifically slow and inefficient pick-up experience

Relevant Reviews on FOX RENT A CAR SEATTLE AIRPORT

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