Good

Smooth process

Had a good experience.

Self-service is very convenient

We rented a 7-seater minivan for four adults and three children, but the trunk couldn't fit three large and two small suitcases. It was Christmas holiday season and renting a car on the spot was very expensive. We managed by squeezing one large suitcase between the seats for three days and booked another vehicle through the QEEQ website. The on-site price was nearly six times higher than the online quote. Thankfully, we didn't act impulsively. Due to flight delays, we picked up the car a day late and the rental was just under two weeks. After returning home, we found an additional charge of over 50 dollars compared to the website quote. After contacting QEEQ customer service, the car rental company claimed that since we didn't complete the second week, they charged on a daily basis for the second week. After explaining the flight delay, QEEQ's email didn't clarify our situation, and the rental company rejected our claim again. Finally, we directly emailed the rental company, detailed our situation, and received a quick response. They admitted their mistake and refunded the amount to our credit card.

The car choice was very disappointed really the cars where the basic cheap models nothing much in them!! Air con in the one we had was rubbish considering it only had 3500 miles on when we picked it up!! So really time to consider dollar rent a car lot cheaper for the same car we went Alamo because usually they had better spec cars but not this time rubbish really!

Great service nice and easy to use and book and great value!