Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

The place is remote. Little cumbersome to pick up and drop off. Staff are business like and not friendly. My car was not given with full tank and I returned it with same level but I expected fuel to be full when I picked up. They don't give the vehicle check list to you so you have no idea what's written on it

The best site for car booking with the best rates. Rarely does any other site match to this site

Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.

Good as usual, they gave me a brand new car.

Great customer service.