The website said there was a shuttle bus which almost made me rebook with a different company but the counter was actually in the terminal at the Hertz desk. I was very happy with the pick up. Car was brand new.

Booking was easy enough.

Car was a bit beaten up so I recorded the condition of it but there was no problem on drop off or after.

Price drop protector saved me money on this booking which was a pleasant surprise.

We were disgusted at the counter service. The First Lady Oliva was good and we upgraded car 10euros a day x5 and were told we had a Volkswagen which was being sent over. This was at around 12.20 By 13.30 no car had arrived. A lot of people had been waiting long time. We asked and we told someonelse had taken our car! They found instead a Renault Segesta with a sat Nav that did not work. Had we not asked would still be there. Finally drove away at 2pm. My Husband was chairing important meeting which he missed as result of Thriftys inefficiency.paid extra 10 euros too for him to drive. Think thrifty as a sign of good Will should refund at least 50.00euros to compensate for Husband missing meeting. We use car hire abroad frequently but Thrifty would think twice before using them again so let’s have some good will on their side.

Women very rude at the desk - we had paid what we thought was for the car through easy car however it wasn’t so ended up paying a further £200 at the desk when we got there which was a big chunk of our spending money !

Like: Incredible price for three days, guy at airport service desk was laid back, very pleasant and there was no pressure, VW Polo was nearly new, in good condition and great little car
Dislike: When I returned the car, I couldn't find anyone to check it in so I went to reception. The guy asked if everything was ok and took the keys; trusting I had not damaged the car. I realised afterwards that they were still able to take money from my credit card so I checked my card for a few days afterwards. Everything was fine but it would have been even better if I'd had it confirmed earlier. Not a problem but that's the only thing I can think of where the experience could have been even better. I will hire a car again through Easy Rent / Thrifty when I'm in Ireland and next time I will be familiar with the procedure. Thank you