Good experience, misleading pictures

Did not have a shuttle from airport, after being ripped off by taxi overcharging (out of state country traveler) company refused to pay taxi fare.

We had to organise our own movements from the airport to the Jucy pickup point as there was no room in the transfer vehicle?. Excuses were made but we spoke to another worker who suggested they are just lazy!. That, I believe.

Pick up at Brisbane airport was not available, had to go back to airport and queue for taxi. Cost was reimbursed which was OK. After leaving Jucy Depot discovered that vehicle was almost empty of fuel. Sent details and photo to Jucy, advised Cairns Depot on dropoff of situation. Still charged for fillup ($146), still awaiting refund!

Smooth booking process.

There was a minor delay in collecting the car, the office ran out of paper rolls for the EFTPOS terminals. The branch manager was extremely nice; we had been misinformed about the drop-off time to get a shuttle bus ride to the airport so we arrived too late. Justin acknowledged the mistake was Jucy's, so he arranged for alternative transportation on the spot, at no cost to us.

Long wait time at Jucy counter as it was very busy - staff friendly and attentive but I needed to go quickly