Fedup

Go anywhere else. This company is horrible.

My first problem was the hidden fees. My price to pay went from $75 to $210. I did like having the Sunpass, it was a pain of my shoulders, they also have a bunch of other hidden fees, that I haven't seen in any other rental car place. Like if the car is dirty in the inside, there is a $150 fee. How come is that much? It takes a dollar in the gas station to clean it up, which I had to do. Also there is a fee for sand in the car. What the hell? I had to be stressing out all the time about not leaving absolutely any sand in that car. That place is a joke. My other issue is that they seem to always mess up the customers, I was suppose to drop off the car a 7 am, because my flight left at 9 am, but I had to wait for 40 minutes until I decided to leave the car open with the key in, because nobody ever came in to open the store. When I asked the car rental across the street, what time Tuf was suppose to open, they replied with: "They should be, but they're always messing people up, just leave the car and take your flight." I also noticed the car had some major wobbliness when driving past 50 miles, this is due to poor maintenance, and really dangerous. Overall 2 stars out 5.

Everything would have been better, if they have booked me with a different rental dealer. But the process in the app was so easy, that it made the rental car TUF, look like a scam.

TU Florida did not call us back so we ended up renting on the spot from Hertz. We had a terrible experience and I will never do this again.

TU Florida is a cheater. At the time of pick-up nobody of the staff appears and nobody answers the phone. I called all the available numbers more than 10 times and nothing. We waited outside for more than 60min. Such a lost of time and money. I had to find other car to book at the time of my arrival in Miami, and lost the booking fee.

Called for pick up and we recieved was an answering machine. Took a cab to the location after waiting for an hour and half and payed $30.00 for the cab ride . THE PLACE WAS CLOSED. Never rented a car. MESSAGE customer service and nothing they could do about it . NEVER AGAIN