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Live chat Email us Service Code: 5584188173
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Flawless

Reviewed: Tue, Oct 15, 2019
About Routes: 8.3 /10
Although very busy the staff was excellent in maintaining a constant flow.
About QEEQ: 8.0 /10
Better info on pick up location at the airport
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Marcus Grantham

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Reviewed: Thu, Jan 30, 2020
About Routes: 6.0 /10
About QEEQ: 10.0 /10

Jay

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Medium SUV | Jeep Cherokee or similar
Reviewed: Thu, Sep 26, 2019
“Overall experience was very pleasant.”
About Routes: 9.7 /10
Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.
About QEEQ: 10.0 /10
It was very easy to book online.

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Fri, Jul 19, 2019
“I had a very bad experience renting from Routes. The poorest customer service ever I had seen.”
About Routes: 2.3 /10
Very poor customer service, no managers on site, no honesty, no care.

B.Susilo

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, May 16, 2019
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes: 6.3 /10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

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Economy | Kia Rio or similar
Reviewed: Mon, Apr 22, 2019
“Smooth process, very satisfied.”
About Routes: 9.0 /10
The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.
About QEEQ: 10.0 /10

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