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Live chat Email us Service Code: 6927126339
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Overall satisfactory experience

Reviewed: Fri, Oct 18, 2019
About Routes: 5.0 /10
Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.
About QEEQ: 10.0 /10
Easyrentcars is a very convenient way to book rental cars with comparison of rates among all vendor. I prefer to book via them.
Intermediate | Honda Civic or similar

Relevant Reviews on Routes Vancouver Airport

Elma Ferdinand

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Reviewed: Wed, Feb 5, 2020
About Routes: 10.0 /10
The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.
About QEEQ: 10.0 /10

Penny DuBois

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Reviewed: Wed, Jun 27, 2018
About Routes: 2.0 /10

P.Wilson

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Nov 20, 2019
“Easy car rental good, actual car rental company not so good”
About Routes: 6.7 /10
Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance
About QEEQ: 10.0 /10

K.Hogan

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Medium SUV | Jeep Wrangler or similar
Reviewed: Thu, Jul 18, 2019
“Routes car rental is a group of people who have absolutely no Interest in customer service”
About Routes: 6.0 /10
Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here
About QEEQ: 10.0 /10
Pleasant to work with

C.CHAN

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Premium SUV | Jeep Wrangler or similar
Reviewed: Sat, Sep 22, 2018
“I enjoy my experience with the vehicle and the service”
About Routes: 9.0 /10
Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose

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