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Live chat Email us Service Code: 8037499128
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Overall satisfactory experience

Reviewed: Fri, Oct 18, 2019
About Routes: 5.0 /10
Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.
About QEEQ: 10.0 /10
Easyrentcars is a very convenient way to book rental cars with comparison of rates among all vendor. I prefer to book via them.
Intermediate | Honda Civic or similar

Relevant Reviews on Routes Vancouver Airport

Zero Bulwer

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Reviewed: Sat, Mar 28, 2020
About Routes: 8.0 /10
Friendly
About QEEQ: 8.0 /10

M.Lapenna

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 17, 2019
“Surprisingly good”
About Routes: 9.3 /10
Decent place. They didn't have the vehicle I ordered so we had to go back and forth until we agreed on a vehicle - a Jeep WRangler. Price was really good. Airport pickup vehicle is clearly too small since some people had to wait for 2-3 trips.
About QEEQ: 10.0 /10
Price Drop Protector Worked

C.Zuluaga Giraldo

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Economy | Kia Rio or similar
Reviewed: Wed, Sep 11, 2019
“Worst experience ever”
About Routes: 5.3 /10
The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Aug 20, 2019
“Good value, if a little slow.”
About Routes: 8.0 /10
It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.
About QEEQ: 9.0 /10
I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Fri, Jul 19, 2019
“I had a very bad experience renting from Routes. The poorest customer service ever I had seen.”
About Routes: 2.3 /10
Very poor customer service, no managers on site, no honesty, no care.

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