Renting from Routes

I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.

Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.

It was very easy to book online.

Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.

The booking platform was great to use and I even ended up with a price reduction.

It was not clear that I required a credit card to pick up and that the card I had used to pay for the booking was not suitable for security deposit. This resulted in having to come back hours later once my brother had finished work to pick up the car and we ended up getting to our location after midnight. When picking up the car I overheard 3 other groups of customers in the same position that I was in. Once we picked up the car the lady at the desk said she would 'upgrade' the car but this did not seem to be the case, I dont think the car I had ordered was available and I overheard her upgrading everyones car in the line. This was not a good experience but the price was good.

Very poor customer service, no managers on site, no honesty, no care.