at the office where we filled out the paperwork was great. as for the pickup, see above

The process was smooth.

The experience was good, no extra charges.

I cant take a final invoice or receipt. Im still waiting send to me.

I cant take a final invoice or receipt. Im still waiting send to me.

after about 40 min in line to pick up car, we were told there were no cars and we have to wait till someone returns a car, we were with a toddler so the guy took mercy and found somehow a car for us, but it was class lower that we paid for and we barely fit and had to put bags on our laps, the car was never washed there was some wire hanging from beneath

figuring how to address issues with customer service

I arrived a minute after midnight at their office, had to wait in the queue anyway, and the was made to pay 45 Euros for "out of normal hours" pick-up of the car (i.e. past midnight). Pathetic...