Awesome experience

I would never rent again from Advantage again. I have been coming to Nevada for 40 and renting a car and I have only had 2 bad experiences this was the worse of the two.

I had requested special services ie a wheelchair. The staff at Advantage sent my partner outside to get help. The staff outside sent my partner back to Advantage claiming they should provide the wheelchair assistance. After all the back and forth we eventually received wheelchair assistance from an Advantage employee.

The booking platform was a bit challenging and not very intuitive. After tinkering around I was able to book my reservation.

First car smelled like smoke, but they did give us another vehicle. Car was not in great condition but did get us around. Staff were helpful but a little pushy to try to upgrade us and sell additional insurance.

We were threatened by the girl who did the paperwork for the pick up. I did not realize that it only included one driver so we opted not to add that she said if my husband was caught driving he would go to jail for theft. Then when we mentioned going to California she tried to force us into buying a toll package she said there were hidden toll highways everywhere and no way to avoid them and each time it would cost us $50 - We chose not to get that either but instead register the rental through California Tolls- This experience affected the trip I have NEVER felt fearful driving a rental but this time the anxiety was high. We will NEVER use Advantage again.

Staff lied about what insurance was needed. First representative said we were at the wrong counter, couldn't find our reservation, second guy found it in two seconds, then lied and ripped us off with the insurance.