No cell reception at the underground parking lot.

The overall service was quite good, but there were two issues during the return: 1. The address provided by you showed an error when searched on Google Maps; 2. Possibly because of my limited language skills, the navigation was too difficult, and I mistakenly thought the pickup location was the return point. Later, when handing over the keys, I showed the parking photo to the staff, who informed me that I had parked in the wrong place. After moving the car to the new location he provided, there was even a fender bender at the parking lot exit!

Excellent car, excellent condition. Bit of a disconnect as i’d Already paid for excess protection insurance.

Yes magic occurred.

The car provided was far smaller than had been booked, and no alternative was available. This was positioned as an "upgrade" as it was an automatic, whereas a manual had been booked. I don't really care about the gear system, that wasn't what I asked for or booked. I asked for a car big enough to comfortably fit 4 adults and a child with luggage. This was not provided and Budget offered no apology. very disappointing.