Fast and Easy

First time renting in Nashville and the process was very quick. Even got a free upgrade to a Prius!!

As always, the prices are great and the booking process is simple

It was I little confusing having the the umbrella name EasyRentCars, then going to the Budget Counter, only to have my credit card charged by Avis, so I wasn’t sure who I was doing business with. This was just probably just a logistical issue at Fairbanks Airport, but there were no instructions on what to do/park your return rental in a lot that has all the major rentals using the same lot. The signage was good to record mileage, gas receipt ect. But it was absurd to inspect the car in the dark by ourselves (without an agent to witness) both picking up and dropping off. But I’m certain this again is an overall airport issue and not a one off. But at least have the parking lot better lit for all car rentals, our flight departed at 1:45am!

Everything was great until dropping off the car. Even though I booked to return the car at an airport location, the car could not be dropped at the airport. Had to drive back into town to return the car adding about 45 minutes and a lot of stress. Staff seemed used to it though and got me back to the airport ASAP. I made the flight.

We booked a Ford focus or similar to fit two suitcase in. Budget tried to give us a Ford fiesta claiming it was the same thing and sell us an upgrade. They ended up giving us a Kia sol. When the bags didn't fit the persons handing over the car was very unhelpful and walked off after putting the seats down and throwing the bags in saying it was fine as there were only two of us. We went back into the office and and spoke to a different person who sorted us a car with a big enough boot to fit 2 bags in out of sight.

Wish the counter staff were easier to understand - their accents were a little difficult but not terrible.

Was easy and convenient for me