Great Rentals really does provide Great Rentals

One staff member picking up and processing. I waited an hour to get a car I rented for 4 hours!

Lovely people. Easy and efficient. I would hire from them again.

Fine platform. Not all info correct on site eg hire if booster seat only cost $30 not the $65 quoted on site.

The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.

Very easy and clear to use. Great rates.

In average good, what was no nice are the costume service, they didn’t speak with you, explain things and asking general questions. Costume service was poor need to be more friendly and improve few things

The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.