It’s all right!!!

The pickup location could be a little larger, maybe in bold letters.

Easy enough

They had sold out all the cars when we landed at JFK, even my car that was prepaid in full 2 weeks in advance....then after calling a Supervisor they find us a car with oil service pending and the car key Fob was in low battery we couldn't even locked the door or opened we had to buy a battery to keep driving our way, the front window didn't wash had like an oily sticky dirt impossible to drive when it get fogged.

Pressured into buying E-Zpass ($270) by 3 staff members saying there are NO cash tolls ANYWAY in NY. Totally incorrect. On return when I questioned this they changed their story to “nearly” no cash tolls in NY. When we said we’d take our chances, they threatened with a $25 admin charge for each billed toll! Also tried to up sell us with the car but it was clear they didn’t have what we booked on the property! Not nice when travelling long haul with a baby!! Also tried up selling insurance & roadside, even though I showed them the details of already having this through EasyRentCars. They pretty much said it’s not worth the paper it’s written on!

terrible lady Kiesha at pickup !!!the pickup lasted 75 minutes and we were the sole customers !!!! The car was damaged, they did not wanted to give us an other one of same class, offerd a smaller one which could not fit our luggage !!!! Back bumper was damaged, head light was not working !!!! One other lady said she was the manager and layed !!!we found out at return that the manager is a male !!!!

At the counter we found out that they were sold out at all cars and we were giving a five passenger car instead of a seven people van