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Live chat Email us Service Code: 7170005082
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Felt that I got away lucky

Reviewed: Tue, Dec 3, 2019
About Routes: 7.0 /10
While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.
About QEEQ: 10.0 /10
You have a very comprehensive and convenient app to use, but you need to screen your providers.
Intermediate | Nissan Sentra or similar

Relevant Reviews on Routes Vancouver Airport

Athena Zechariah

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Reviewed: Sat, May 25, 2024
About Routes: 10.0 /10
It took a long time to pick up the car, but the return process was very quick.
About QEEQ: 10.0 /10

Elma Ferdinand

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Reviewed: Wed, Feb 5, 2020
About Routes: 10.0 /10
The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.
About QEEQ: 10.0 /10

W.Cunliffe

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Sep 26, 2019
“Overall a very good experience”
About Routes: 9.0 /10
Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.
About QEEQ: 8.0 /10
The booking platform was great to use and I even ended up with a price reduction.

A.Maharajj

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Jul 29, 2019
“Your value for money is amazing. Your pick up and drop is atrocious. Beyond and. Get proper vans”
About Routes: 6.7 /10
Your counter service was slow and inefficient. If you don't fix this people will be one and done. Your area is not clean or tidy especially where the cars arw located. Doesn't seem professional

M.H.

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Thu, Jul 18, 2019
“Great van, Routes car rental should be avoided for more name brand.”
About Routes: 7.0 /10
Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.
About QEEQ: 10.0 /10
Seemed easy and smooth!

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