Easy booking but a nightmare on pickup!

A.Darwish

Italy

Reviewed: Wed, Dec 4, 2019

About AVIS: 7.7 /10

The car wasn’t clean fron the outside and Inhad to wait for about an hour to pickup the car as there was only 1 representative serving Avis, Budget and 1 additional rental company + they kept advising on getting additional insurance on top of the one purchased from EasyRentCars claiming that there would be lots of hassle and admin fees in case anything happened.

Mini Van | Citroen C4 Grand Picasso 7 Seats or similar

1 days rental

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G.Heimisson

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Ancona

Italy

Reviewed: Wed, Jul 20, 2022

“Decent enough city car, helpful staff, but Ancona train station pick-up location difficult to find.”

About AVIS: 8.0 /10

I think that cars with automatic transmissions should be more commonly available for the same price. I get it, Italians like manual transmissions, but not all of your foreign customers do. Please, Avis, use better, larger signs to mark your office at Ancona train station. I selected a VW UP or similar, got a Fiat Panda FWD. The Panda is a decent enough city car, easy to drive and park and so on. However, it is comically underpowered for hills and highways, even with only me and my bags in it. Great fuel economy though.

A.AKINKUGBE

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Medium SUV | Jeep Renegade or similar

Reviewed: Wed, Jan 15, 2020

“Not Satisfied!”

About AVIS: 6.0 /10

My booking was for a Jeep Renegade or similar vehicle, which I paid extra to get. I was totally disappointed at hatchback Kia Stonic that was provided.

About QEEQ: 8.0 /10

It was evident that AVIS representatives were not happy with a third party booking. Not sure if will book through third party again.

Italy

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Luxury | Mercedes-Benz E Class or similar

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Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Tue, Oct 8, 2019

“Book direct - don't use these clowns”

About AVIS: 8.7 /10

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.