As per described with no issues

The car was in poor condition

The car only had a quarter tank of fuel despite there being a full tank policy and Budget retained a fuel deposit. However, upon notifying Budget, they assured me that there would be no charges to my account.

Car was great. Little car so easy driving in Ireland. We didn't get the VW Up, but a Nissan Micra. Can feel a little under powered, but expected from the small car. Boot fitted all our luggage and car was clean (though didn't have floor mats, which we found odd. Just had to be careful of mud and dirt as it can be quite wet in Ireland). At airport, it was very easy to locate Budget counter and easy to take shuttle to pick up the car. Staff was a bit pushy in selling extra insurance even though we bought off Easyrentcars, but this seems standard across all car hires we've been to. Pick up was easy after the usual paperwork and drop off even easier and quicker.

Easy to use as a booking system. Used it a few times now and no complaints. Price protector is great! We saved a little bit more after making out booking well in advanced when it rebooked us for cheaper.

We got a car that definitely exceed our expectations. Staff were professional and helpful. No hassle regarding insurance. Insurance was offered but he staff did not insist on it.

Excellent booking platform. Everything is clear in terms of insurance policies - basic vs super. All information regarding documentation required was clear. Online support was great.

The budget people were great, friendly and professional, albeit very expensive