Average

Very quick and easy process. Very pleased with the car. I had to deposit for damage insurance and they said it would be repaid when I return the car but this has not been returned to my credit card as yet.

Loved it and very user friendly.

Booked a Kia Rio but was swooped to another old and small Mitsubishi Mirage. Otherwise everything else was gooD

The car was not clean at all... Stain on the seat and vomit were still on the carpet ...

Was give a free upgrade to Mitsubishi asx

We waited in line for 30 minutes and by the time we were seen, it was already later then the time we booked the car for. Alamo told us they had a car but needed to go clean it first so it would be even longer. We couldn't wait as we were hurry to get to our destination so took the car not fully cleaned which was fine luckily - the man at the desk said to bring the car back at 6/8 (three quarters) full of fuel due to the inconvenience of the car not being clean which was great. On returning the car, it was 7/8 full of fuel and the man there questioned us and we stood around for 10 minutes trying to explain what had happened and that we didn't have to bring it back full. He eventually took our word for it but it was frusterating that nothing was documented online to support this information. We have another booking with Alamo in a few weeks and think we will cancel due to the service.