Outstanding service and very pleased with the car. Fun time

The Black staff member was very easygoing and hardly pushed for insurance, which was great. Hertz is much better than Swift. That company uses tricks and threats to make you buy insurance, refusing to proceed with the process and stalling until you demand to see the manager—it's all a pre-planned, ridiculous act.

Very satisfied

The attitude was okay. It's a large rental company with locations everywhere.

There was only one agent at the counter with a line of about 15 people. He was doing his best, but the Hertz people should have anticipated the high volume of arrivals coming in. All the other car rentals had at least two people serving customers and they expedited their rentals very fast. After close to an hour standing in line, they finally got another agent to help out. Needless to say, I arrived at my final destination at 2:30 am instead of 1:30 am as planned. Other than check in, everything else was great. Return was very fast.