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Live chat Email us Service Code: 2499745128
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Reviewed: Fri, Feb 7, 2020
About ACE: 7.3 /10
Long wait as computer system down. Staff were very pleasant.
About QEEQ: 10.0 /10
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

D.Fraser

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Mini | Opel Adam or similar
Reviewed: Mon, Aug 26, 2019
“Tried to charge £50 extra for unlimited mileage. £3k deposit really, then had to pay extra for insur”
About ACE: 5.3 /10
Take a ticket and join a long queue, then charge extras left right and centre. A rip off.

P.Foulk

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 14, 2019
“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE: 4.3 /10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

R.Carne Hughes

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Economy | Volkswagen Polo or similar
Reviewed: Sun, Aug 4, 2019
“Be warned that the staff at Bordeaux airport Rhodium desk, return are hard sell and very officious”
About ACE: 5.7 /10
The staff at the Rhodium ick up desk were very eager to sell the extra insurance even though I stated I had extra cover and therefore was not interested so pick up was long. Returning the car was not a pleasant experience and as a customer you were made to feel that you had to pass some kind of test during vehicle inspection I would not recommend it

A.Dawson

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Compact | Opel Astra or similar
Reviewed: Wed, Jul 10, 2019
“Hidden charges”
About ACE: 8.7 /10
We waited over an hour and despite booking with ‘Ace’ we were with Goldcar. When we got seen, it took 20 minutes for the rep to find us a suitable car and then I was told the deposit on my credit card was a lot higher than I had expected and exceeded my credit limit. I therefore had to pay an extra €118 for the Super Relax Cover, thus doubling the hire charge. Not a pleasant experience.
About QEEQ: 10.0 /10
It was fine.

C.Freeman

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Compact | Opel Astra or similar
Reviewed: Thu, Jun 6, 2019
“My first time renting a car abroad and was happy with the service”
About ACE: 10.0 /10
Counter staff very helpful and the colleague at the collection point was really helpful
About QEEQ: 10.0 /10

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