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Live chat Email us Service Code: 9085544082
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Amazing service! Vehicle in excellent condition!

Reviewed: Sat, Feb 15, 2020
About Hertz: 10.0 /10
It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.
About QEEQ: 10.0 /10
Compact | Fiat 500l or similar

Relevant Reviews on Hertz in Italy

Guy Haywood

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Reviewed: Tue, Oct 14, 2025
About Hertz: 10.0 /10
Great review, everything went smoothly, the car was in good condition.
About QEEQ: 10.0 /10

Douglas Bunyan

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Reviewed: Sat, Aug 16, 2025
About Hertz: 8.0 /10
I arrived at the store at 8 a.m., waited in line for 40-50 minutes. There were only two counters, and the processing speed was very slow. The service attitude was acceptable. They tried to upsell and automatically added a refueling service fee to the bill, saying it would be refunded upon returning the car with a full tank. They gave me a Toyota Yaris with 4500 km mileage. Overall, the vehicle condition was good.
About QEEQ: 10.0 /10

Barbara Bird

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Reviewed: Fri, Jun 6, 2025
About Hertz: 8.0 /10
Overall, very satisfied. However, I recommend purchasing full insurance at the store. They can't check the online insurance to confirm whether we bought it or not, so they will still ask about it in-store. Buying full insurance directly in-store also puts them at ease when returning the car.
About QEEQ: 8.0 /10

Isaac Leigh

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Reviewed: Thu, Jun 13, 2024
About Hertz: 10.0 /10
Very satisfied, the pick-up and drop-off procedures are simple and convenient.
About QEEQ: 10.0 /10

Samuel Woolley

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Reviewed: Tue, Dec 10, 2019
About Hertz: 10.0 /10
They try to upsell insurance, but everything else is okay
About QEEQ: 10.0 /10

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