Very happy rental time.

Europcar charged us additional $43 for additional driver which wasnt mentioned when we booked. We took insurance from Easyrentalcars which Europcar stated we need another from them because excess of $7900 is charged in any case. No clarity in the process. Rest it was easy online and got a nice Car

Europcar charged us additional $43 for additional driver which wasnt mentioned when we booked. We took insurance from Easyrentalcars which Europcar stated we need another from them because excess of $7900 is charged in any case. No clarity in the process. Rest it was easy online and got a nice car

We were given an upgrade and the staff could not have been better. There was quite long queue but the staff soon dealt with it. We were asked if we minded waiting a few minutes extra while they finished valeting the upgrade and we were kept updated thro out. Excellent service overall. Will use Europcar again without hesitation .

They upgraded the car to Mitusbishi SUV, which is so spacious and easier to drive. I am sorry that the staff at the pick-up counter didn't tell where to return the car at Launceston Airport.

I didn't know what to do when Europcar told us to bring a proof of the company as the rate was a special one for dedicated companies. The staff of Easyrentcars helped me to solve the problem. Their reply was always prompt!

counter staff speaking speed need slowly because we are Chinese.

Overall we had a great experience. We had an issue with credit/debit and load and go cards both on pick up and drop off which was inconvenient and we were given different information. It was resolved well by the staff but it was inconvenient for us as customers.