Easy as usual

easy renters did not l tell me that if I don’t pick up the car before 5pm that I couldn’t pick up the car at all according to Apex.

Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.

The best thing about Apex in Cairns was the counter staff. We were helped by a lady originally from Liverpool and she was excellent giving us great tourist tips and recommendations on how to get around. Great service. The car was fine, no hassles. Thanks!

Booking platform was good. I think we got good value for money.

Like: Picked up quickly from the airport. Was served immediately when we arrived at the rental location. The car was ready, had plenty of room and drove well. On return we were dropped off promptly at the airport. Great service, excellent rates, would definitely recommend and use Apex again if I visited Cairns.
Dislike: Nothing

Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others. Thanks for everything, y’all!
Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.