All went well

no issues... great service

All worked out well. Surprisingly so, as the car was ridiculously inexpensive. One caution: We did not ride their shuttle to and from AP. We took Uber from downtown to this place, as downtown rentals were almost 10x this price. On returning no uber was available but Easirent called us a cab which arrived in a few minutes. The charge back to downtown was same as Uber. I would do this again in a minute...

All was great, including the all-inclusive insurance package that was similarly cheap.

The staff on counter and the driver of the shuttle bus were friendly on pick up but taciturn to the point of rudeness on the return.

My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.