Not very pleased with the surprised mandatory (forced) liability insurance charge!

United States

Reviewed: Wed, Feb 26, 2020

About One Switch: 7.0 /10

We thought we had a great deal, price wise, for the 4 days we rented the vehicle. But upon pick-up of vehicle (going through/signing of the paperwork), we were unpleasantly surprised that we had (forced) to obtain their liability insurance although we told them that we had our own. That cost in itself costed us more (almost double) than the entire 4-day rental price. :(

One Switch

Orlando International Airport(MCO)

Orlando

United States

Compact | Toyota Corolla or similar

1 days rental

Relevant Reviews on One Switch Orlando

L.Mendoza

United States

1 days rental

Intermediate | Toyota Corolla or similar

One Switch

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, Sep 25, 2019

About One Switch: 10.0 /10

everything ok

About QEEQ: 10.0 /10

K.Moun

United States

1 days rental

Full Size | Toyota Camry or similar

One Switch

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, May 8, 2019

“Worst experience ever!”

About One Switch: 2.0 /10

If the rating scale was 10 being great down to 0 being the worst then I would give an extremely large negative number to rate this company because it is the most awful and unprofessional company I have ever dealt with. In addition to this being a truly terrible experience I now have a fraudulent charge from here that my credit card company is disputing and taking care of. After that is resolved I am seeking further legal action against this company. I will make sure everyone I know and even people I don't know never ever use this company.

T.C.

United States

1 days rental

Compact | Nissan Versa or similar

One Switch

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Apr 12, 2019

“Horrible service! Do not use! Stay away!”

About One Switch: 5.7 /10

Horrible customer service! They had me wait in the heat for over an hour. Then they tried to charge me to use my own vehicle insurance. I had to prove to them it was not in my booking that I had to pay 9.99 per day to use my own insurance. They wanted to nickel and dime me for every extra charge. After making me wait in the hot sun because they have a cargo container for a customer service area. I do not recommend this company at all! Stay away!

About QEEQ: 10.0 /10

United States

1 days rental

Compact | Nissan Versa or similar

One Switch

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Mar 14, 2019

“Car pick up experience was poor - no communication on where I need to go and wait for transport”

About One Switch: 6.0 /10

This deal was a scam. It was not obvious that specific insurers were accepted otherwise they would tack on lot of charges. If you carried Platinum credit card, these charges can be waived. I will never rent from here again and will tell my friends to intentionally avoid One Switch. Terrible experience all and all.