Good

Hardly any queues, and the service is fine.

The process of picking up and returning the car was very smooth! We picked up the car in downtown Izmir with no queues, and the communication during the pickup process was very convenient!

I booked an automatic car through the website, but they gave me a manual one. After coordination, the issue was resolved.

Great customer service, no upselling of additional insurance. We arrived around 5 a.m. to pick up the car, and the staff was still very friendly and helpful.

Very bad service and a very in polite front office lady. She lied by saying they don’t have XC 60 Volvo that we booked within fleet but up on drop off we found it returned on the same day! Totally in ethical and not accepted . Will never deal with AVIS and I demand a refund for the rent fee difference .