We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague

No comment really, maybe stop using Dollar as they are awful

I was given a car less of what i rented for but they considered this is same category... asked me to pay more to get the one i chose.. i reported this to easyrentcare.... no answer.... price for similar car i got was too much and they did not care to credit me any or to lusten to my complaint.. was not good experience at all... next counter budget were so cooperate and i rented next day from budget what i want with lower price... if you go to thst airpirt do not rent from dollar.

I have had great service at this specific site both times I was here. My only complaint is that the price was extremely expensive compared to anything I have rented all year

I have no complaints about this service. It has been very easy to use. I do have huge complaints about one of the companies I rented a car from

It’s the worst experience we have had in renting a car. First of all, the car was crappy and not memtainanced well. One of the tires was wobbling from the begging and multiple cars pointed out that something is wrong with our car as they pass by on the high way. We had to pull over the car and call emergency road service. That was the start of our nightmare. The instructions of the road service offices changed many times and we had to move 1 hour distance twice. By the time we arrived at an office by a tow track, it was 2am. Meanwhile, no support from dollars office and they just tried to push all the responsibility for us. If we didn’t call the road service continuing the drive, there was a risk of serious accident. Still we got only partial compensation while we waisted most of our holiday time.

Like: Great price.
Dislike: Not enough options with low prices.