Never again ! Routes staff hirea car with Enterprise for ideas on how it should be done

Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.

Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.

Excellent service thank you

Like: Cheap and clean car
Dislike: Shuttle there and back to airport took longer than I would’ve liked.

Like: Staff was efficient and very courteous. Clean, low cost office and grounds for incredibly low cost of car rental.
Dislike: The limited free mileage of 200 kilometers made me have to keep that in mind the whole trip, so it limited my trip.