Wrong license plate, smoker car -- really????

Was told it wouldn’t be right for our trip and was told we needed to upgrade. Was given a smaller jeep for more money. Will not use Payless again

The wait time for an attendant was excessive and watching enterprise customers get their cars in minutes was frustrating. The attendant was very nice. The vehicle we rented was nice. The inside windshield had a foggy film causing me to stop to clean it and the change oil alarm came on every time I started the vehicle.

Website was easy to navigate.

Counter was easy to find, staff helpful and quick pickup. Would definitely try again!

Booking smooth and quick

I somehow was charged almost three times what I was quoted.

Like: Rental specialist was great, she was humorous and was quick to help us. It was very late so we could tell that everyone was tired, but we were helped and it was quick. Experience was great because our vehicle was not available, and we got a free upgrade. Specialist also did not at all push for any additional products or services, which is great and helps speed up the process for clients who know what they want!
Dislike: Being close to the airport means that this location will have lots of clients who arrive later than expected due to delayed flights. As this is out of everyone's control, a more legendary customer experience would be to have plans and accommodates for these clients. I was 1 hour late in picking up my vehicle, but it was given away because we were late. Although our rental specialist was able to upgrade us without a fee, it leaves me thinking what if there were no vehicles left, what would we have done? Car was also very dirty, food crunches left everywhere, windows were absolutely disgusting. We did have to clean it ourselves.