Don't recommend

Booking with Qeeq went well but ace car rental did not have the vehicle that we had booked. They had a vehicle that was approx 25% smaller than the vehicle that was booked. We had to upgrade to a larger vehicle that was the same size that we originally booked. Additional cost was $132.00 us. I contacted ace car rental regarding this and have refused our refund. I would not recommend using Ace car rental

Do not use Ace Car rental as did not have vehicle requested and up charged us to the vehicle size that was booked. Rip off as cost an additional $132

Yes very upset with ace I had marked down on my confirmation I did not want insurance extra insurance and they put it right on there and told us initial everything and charged us an extra $300 not happy with the experience at all!

Waited 30 minutes for the off-site shuttle. Line was almost out the door. People inside said they had been waiting over 2 hours. Took at least 30 minutes for each customer rental to be completed. It was so bad that every time someone finished, everyone clapped as we moved up. Took almost 2 hrs to get to front of line. Asked about adding a second driver but cancelled request when I found it it would cost almost $40 more. Almost 3 hours to get car and leave lot. Stopped at grocery store along the way and notice gas was at quarter tank and not full. Tried calling the number highlighted on the paperwork. Told to leave a message but couldn’t cause the mailbox was full. Drove back to ACE and was told to return car with quarter tank because they do not have gas onsite and don’t have time to fill it up between rentals. Rented an intermediate car but had very little power. Car return was quick. He looked at the gas, which was at quarter tank, and car and said everything was done. No signature or paperwork required. Invoice to be emailed. Got to airport and checked email for invoice. Instead of being charged $133.91, invoice was for $265.22. Billed for gas and additional driver. Called number on invoice and was able to get items reversed. This was the easiest part about of the rental even though it shouldn’t have happened. This was the worst experience renting a car. Won’t use ACE again.

Very positive experience. My first time renting from Ace and I'll be back.

Like: The staff members were very efficient and friendly. I was reminded that FL has a lot of tolls, so I was asked if I wanted to pay the toll fees upfront. I ended up using 'more' than what I paid for. Thank goodness. I saved money because of the reminder. The place itself looked shabby, but you don't want to hang out in a rental car place anyway, so if business is taken care of, you're good to go, then go! Business was well-priced!
Dislike: None