Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
Like: I feel like I got the best price available and the car was great. Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
Poor customer service our car wasn’t available he didn’t help at all and we were international tourists. Offered no options just shrugged his shoulders. When we dropped off the vehicle we got charged 100 USD our car was not available no discount was given on the larger mini van option.
The car requested was not available.
After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good.
Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning.
I felt that our safety had been compromised
About QEEQ:10.0/10
Price did not drop
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Easy and a great price
Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!
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