Avis was great

We bought full insurance directly at the store because if there's an issue, it's easier to handle locally. If you buy it on QEEQ, it's through a third-party platform and the local store won't handle it. The staff at the store spoke decent English.

No excessive sales pitches, the staff were quite meticulous.

Overall, the car rental process was quite good. We wanted to rent two SUVs but were given Citroën C4s instead. However, they were brand new, diesel-powered, and performed very well!

Very bad service and a very in polite front office lady. She lied by saying they don’t have XC 60 Volvo that we booked within fleet but up on drop off we found it returned on the same day! Totally in ethical and not accepted . Will never deal with AVIS and I demand a refund for the rent fee difference .

One of the counter staff was terrible. Pretty bad service, waited for two hours to get the cars. Deliberately used the broken credit card machine for my payment, whice another staff came and changed to the normal one. Then we can finish the deposit process.