“the price quoted online was NOT the price I ended up paying due to the extras involved!”
About Europcar:7.0/10
The counter rep was pushy and lied to us about the costs we had to pay. We were totally dissatisfoed with this company and will not be using them again.
The booking hadn't been passed onto staff here, so no car . We got one they already had bit it had been sitting for weeks, it was absolutely filthy, acorns and free branches under wiperblades. It had to be sent for wash so we lost an 1hr 30mins of our rental time. It was also not full of petrol. Lady we dealt with in Polis was very good.
Sent message to Europcar on 9th. Jan, then sent a further 2. Got reply saying appropriate department would be in touch. Still waiting for reply it's now 22nd. Jan. Pretty poor service from them as we have been regularly hiring car from them.
“It was all very straightforward and clear. However we ended paying quite a lot more once we arrived.”
About Europcar:9.3/10
Car was fine. Staff were all friendly and helpful. Only complaint really was that we ended up paying quite a lot more once we arrived than we thought we would.
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