CAR RENTAL REVIEWS ON EUROPCAR IN AVALON BEACH

Very good

The wait time in the queue is often a problem.

Horrible! Rushed out upon arrival as didn't want the counter staff to wait too long. Keys were provided, told where to go and rental agreement signed. Was not shown to the car to perform checking of the car together. Just asked to take photos to protect myself. Upon finding the car, realized that car seat was not installed or even provided although I already remarked in my booking. Went back to the counter which was already closed and empty. Amazing that no one among the other car rental booths had the Europcar employees mobile number and no number was left pinned somewhere at the counter. Called the careline who made me wait so long on the line (I was on international roaming!), arguing with me (WHO WAS IN FRONT OF THE COUNTER) that the counter at Avalon should still be open and finally telling me they couldn't do anything. I needed to get another car seat from another Europcar branch the next day! A TODDLER TRAVELLING WITHOUT A CAR SEAT IN AUSTRALIA IS ILLEGAL!!!! Luckily for me, the staff at Hertz next door saved my day by obtaining a spare car seat for me! First and last time renting from Europcar.

Great desk at airport

no issue

staff nice and good explanation

easy to book , easy to use

Car was good, outside cleanliness could have been better and tyre pressures were pretty low, obviously not checked very often.

Everything is good

Easy and friendly user website

Quick car pickup

The girl who served us during pick up car was friendly. The guy who served us during drop off car was opposite side.

if the price can be cheaper than it is perfect !

The car was well maintain and process of collecting is shirt and simple.

Easy and convenient Pay the necessary during booking and no additional required upon collecting the car.

If can pls upgrade the car,because korean car is too small if compared with japan car space.And for family not enough to keep all lugg.

The counter staff was nice and pleasent

Have wheels to travel that matters..

Pleasure to deal with..

Very excellent and good service

Very excellent and good service

Awesome service & people

Keep it up

The car is fine, spacious enough for 5 of us. The counter staff is awesome. Everything is fine. Thank you so much, Europcar.

Unfortunately, I did not get any price drop offer. It would have been better if i do.

The counter staff were helpful. However, the wait time to be served and then given the keys was too long. This was because the people were reading the terms and conditions in detail and asking questions at the counter and not able to understand or speak English well. Was very frustrating.

This was an easy process. Would highly recommend.