Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 22, 2024
Destination: San Jose Del Cabo
Counter staff at both ends were helpful and efficient. The pick-up location is incorrectly marked in Google maps & Waze. Vehicle was perfect.
View moreMarch 21, 2024
Destination: Cancun
Alles sehr ok
View moreMarch 21, 2024
Destination: Toluca
Me entregaron un coche que no tenía un motor potente
View moreMarch 20, 2024
Destination: San Jose Del Cabo
realmente pésimo servicio por qué si en la reserva ya lleva un seguro con daños a terceros por qué a la fuerza el personal del mostrador te vende el mismo seguro cuando ya está incluído no entiendo
View moreMarch 20, 2024
Destination: Guadalajara
Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.
View moreMarch 19, 2024
Destination: La Paz
el coche demaciado sucio en sus interiores y de regulares condiciones mecanicamente. no lo acepte y dure mas de 2 horas para que me dieran otro. la persona del mostrador no ayudo mucho, al contrario, se molestaba porque no aceptamos su vehiculo
View moreMarch 7, 2024
Destination: Veracruz
They made me double pay the one way fee and charged me extra taxes. Not happy with the service.
View moreMarch 3, 2024
Destination: Puerto Vallarta
Pagué el coche económico y me dieron una reserva por haber reservado aquí. Excelentes y super atentos.
View moreJanuary 23, 2024
Destination: Tuxtla Gutierrez
No tenían el auto prometido, ni algo semejante. Las opciones de seguros era muy costosas.
View moreJanuary 17, 2024
Destination: Merida
All persons are very kind and helpful
View moreJanuary 17, 2024
Destination: Cancun
Muy buena atención con atención VIP
View moreJanuary 13, 2024
Destination: Cancun
We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.
View moreJanuary 10, 2024
Destination: Ciudad Juarez
El coche pésimo Esa marca mitsubichi es muy mala
View moreJanuary 9, 2024
Destination: Apodaca
Al presentarme al mostrador la señorita en turno me mostraba desconfianza al autorizarme la unidad aun cuando ya tenia todo pagado. me indico que no tenia seguro completo y para agilizar el tramite de la unidad accedí a comprarle un seguro por 7600 pesos que en realidad no ocupaba por que ya había contratado cobertura total. 1000 por que decía que podía entregar el carro sin gasolina, cuando el contrato dice claramente que se debe entregar con gasolina y limpio. tuve que acceder por que en realidad por las fechas no tenia otra opción. Otros clientes se fueron por que era el mismo proceder quieren vender mas de lo que uno ya había contratado lo cual me pareció algo incomodo.
View moreJanuary 7, 2024
Destination: Cancun
Es una locura el costo del seguro por parte de EUROCAR, te engañan con el bajo costo de la renta del carro y ganan en el seguro lo que quieren, es un abuso.....
View moreJanuary 4, 2024
Destination: Tuxtla Gutierrez
Got made to buy insurance that was twice as expensive as the car rental. They claim it’s because we booked through a third party and get bad rates. Extremely inefficient car pick up and drop off process - the person whole checks you in then takes you to the car before coming back and doing the next customer. Waited 90 minutes. Also had to wait for someone to inspect the car when dropping off - took around 45 minutes.
View moreDecember 30, 2023
Destination: San Jose Del Cabo
Car was super basic, USB port broken, came w 1/2 tank of gas aand was scratched and dented all over. It ran fine and got us A to B without any issues. Mandatory (allegededly) EXTRA insurance cost more than 2.5x the rental price agreed by QEEQ
View moreDecember 30, 2023
Destination: Oaxaca
La plataforma MEX RENT A CAR no aceptó mi reservacion por medio de la plataforma debido a que no cumplias con sus "politicas" y segun su criterio la aplicacion QEEQ no les habia pagado a pesar de que el numero de reservacion que me habia dado la plataforma si les aparecia a ellos viendome obligado a pagar una nueva reserva en el momento la cual me salio excesivamente cara
View moreDecember 28, 2023
Destination: Oaxaca
Todo bien
View moreDecember 24, 2023
Destination: Merida
El auto no estaba en buenas condiciones, todas las funciones eléctricas de ventanas, espejos y cámaras del lado derecho no funcionaban lo que hizo el manejo un poco más complicado, además el auto estaba mal alineado
View moreJune 26, 2023
Destination: Tulum
Crooks. Try and overcharge you at the start with fake fees then took 400 USD of my account and refuse to engage or return. Do NOT hire a car in Mexico.
View moreJune 12, 2023
Destination: San Jose Del Cabo
Mex staff is very efficient, they speak English fairly well, and they are very helpful.
View moreApril 28, 2023
Destination: Chihuahua
Reservation exceeded expectations, they even gave me a larger vehicle for the same price.
View moreFebruary 10, 2023
Destination: Cancun
Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.
View moreDecember 16, 2022
Destination: Merida
Todo fue muy rápido y con excelente atención, solo que me ofrecieron un seguro de cobertura total en el mostrador (no lo contrate) debido a que en mi reserva con qeeq agregué cobertura total.
View moreDecember 9, 2022
Destination: Cancun
They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined
View moreNovember 9, 2022
Destination: San Jose Del Cabo
When we got there they claimed our car was not available and we would have to pay an additional 10 dollars per day. There were plenty of cars on the lot they could have given us. They said we would not have to return the gas tank full. It was 3/4 full when we got the car. We did return it full anyway because we were suspicious they would charge us extra and didn't want to take the chance.
View moreOctober 29, 2022
Destination: Cancun
Counter at airport.
View moreOctober 29, 2022
Destination: Cancun
Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.
View moreOctober 13, 2022
Destination: Guadalajara
El auto estuvo en excelentes condiciones
View moreOctober 7, 2022
Destination: Cancun
El vehículo estaba bien.
View moreAugust 17, 2022
Destination: San Jose Del Cabo
Car was beat up. When we arrived at Los Cabos car was not available for pick up. Over three hours late. Compromised our day given delays and availability issues. No discount given. Staff was nice but company should have done more to offset our losses and add costs.
View moreAugust 4, 2022
Destination: Puerto Vallarta
Personal muy amable desde el momento que lo reciben a uno en el aeropuerto.
View moreJuly 8, 2022
Destination: Mexico City
The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car
View moreJune 9, 2022
Destination: Culiacan
Excelente atención
View moreJune 1, 2022
Destination: Puerto Vallarta
Intentaron vender un seguro cuando yo traía el mío , coche nuevo con muy pocos kilómetros
View moreMay 29, 2022
Destination: Cancun
We waited a very long time to get our car and the car was in bad conditions and dirty.
View moreMay 24, 2022
Destination: Puerto Vallarta
I don't know who is the culprit is but I was told one price online & upcharged $400 for insurance. Horrible practice!!!
View moreMay 18, 2022
Destination: Cancun
There is a new section of Hell that recently opened up for the staff of MEX.
View moreApril 20, 2022
Destination: Merida
Precio no correspondía a lo cotizado. Muy caro y abuzan de las necesidades de las personas
View moreApril 19, 2022
Destination: Tijuana
El personal fue amable. El auto era exactamente lo que rentamos y aparentemente en buen estado. Solo la carrocería tenía varios detalles (los cuales quedaron estipulados perfectamente en el contrato)
View moreApril 6, 2022
Destination: Cancun
The staff were really helpful and super friendly
View moreFebruary 28, 2022
Destination: Cancun
Me cobraron obligadamente un seguro que yo llevaba de Chile. Recurrí a QEEQ pero no me solucionaron el problema
View moreFebruary 27, 2022
Destination: Playa Del Carmen
Excelente atencion Calidad Explicaciones excelentes Los seguros La amabilidad
View moreJanuary 18, 2022
Destination: Cancun
El auto era lo contratado, en el proceso de check in el tipo del mostrador insistía en cobrarme un impuesto adicional, a pesar que el voucher decía que los impuestos estaban incluidos, finalmente me los quito y no pague nada más. El auto venia con golpes leves en la parte exterior, la vía del costado derecho desprendida y me lo entregaron con 3/4 del tanque. Asi que tome fotos. Mi sorpresa es que al salir el sistema de ellos toma fotos y me las envió, por lo que me quedé tranquilo de no esperar sorpresas a la entrega. Al devolverlo, lo di con tanque lleno y el proceso fue muy rápido. Lo del tanque me pareció una mala práctica de parte de ellos. Es importante leer bien lo que alquilas. El mensaje es: "si te dejas se aprovechan".
View moreDecember 1, 2021
Destination: Cancun
No me gusto que rente el coche y me cobraron un seguro extra igual de precio que la renta del coche Y prepague la gasolina y me cobraron como si fuera una suburban Sentí que me robaron, y me molesto que te retienen 20,000 pesos por cualquier cosa
View moreNovember 28, 2021
Destination: San Jose Del Cabo
We had a flat tire and they exchanged cars in a short amount of time. My only complaint about Alamo was the high rate - I think it was $48 for adding additional driver.
View moreNovember 28, 2021
Destination: Cancun
It was very unclear what was required to waive their expensive insurance. I had a letter from my bank, but apparently it needed to list an insurer that was on a specific list with Europcar. That list isn't clear on their website and we were forced to pay more than twice what we signed up for in order to rent the vehicle.
View moreNovember 25, 2021
Destination: Chetumal
Cuando llegue me sijeron q yaa no habia mas autos, me dieron unos con golpes en las puertas y facia delanteras. En el estacionamiento habia 2 vehiculos iguales al mios e impecables. Al devolver el auto me tuvieron mas de 1 hr para hacer la devolucio porque tenian que ver lo de los golpes q reporte al recogerlo. Tambien cuando llegue me querian cobrar 20 o 30% mas del valor de la renta, por suerte llevaba comprobante impreso. Muy mal servicio en mostrador!
View moreNovember 25, 2021
Destination: Puerto Vallarta
Budget de Puerto Vallarta es un fraude espantoso. Nos lo advirtieron dos oficinas de rentas, pero quisimos creer que era la calidad de Budget que conocemos de USA. PESIMO, se tardaron demasiado en llevarnos a la oficina de recogida del auto (y pesima actitud), cuando llegamos nos pidieron documentacion y sacaron copias, pero sin decirnos los montos aunque pregunté. Cuando vino el tiempo de firmar el contrato, exigí el monto final y resulta que era más del doble porque según ellos había que pagar no-se-que seguros que insistían eran obligatorios. Pero al reclamar y pedir pruebas de la obligatoriedad, entonces vino el gerente a decirnos que no, que era por nuestra seguridad, bla bla bla... y entonces dijeron que no eran obligatorios pero que había que dejar un depósito groseramente alto (más de 200,000 mxn). Les pedimos que nos llevaran de regreso al aeropuerto y se hicieron tontos más de 40 minutos, hasta que nos enojamos y entonces nos llevaron de regreso. PESIMA EXPERIENCIA, una verguenza que tengan la marca Budget
View more