Really great experience, everything was awesome. The counter is right inside the airport, you see it as soon as you walk out after landing, just a few dozen meters away on foot. They’re open 24/7, always staffed, so no need to worry about picking up the car in the middle of the night.

Really good service, they even have staff on duty as early as 7 a.m.

Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices

Platform ok but should warn better on quality of car providers

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

Initially wanted to charge a "safety deposit" of 12,000 USD on our American Express Platinum card. No kidding. Then want to charge us $140 extra for LIA coverage. Lists displayed publicly were showing a different price (lol). Agent told us listings were outdated just to have us pay more. We found the listings were perfectly valid, so he made up another excuse (lol). After showing detailed coverage included with the card and losing almost one hour, agent "mysteriously" discovered an insurance package for half the price (he entered manually a 60% discount... which means he knew exactly what he was doing). Borderline scammy. Drop off went super well with a nice lady but pickup left a bitter taste.

Loved it!