GOLDCAR, Madrid Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

GOLDCAR - Madrid Airport Information, Car Rental Instructions & Policies

Address

MAD Terminal 1: Arrivals (located floor 0). Terminal 4: floor 1 Rentacar Area, Barajas, 28042, Spain

Telephone

+34918341400

Pick-up Instructions

You can walk to the counter of GOLDCAR - Madrid Airport car rental.

-Customers arriving at T1: Our branch is located on the Arrivals floor, between halls 1 and 2, opposite the Rentacar Area -Customers arriving at T4: Our branch is located on floor -1 (Rentacar Area

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 950-2000	15-30
Kia K4 Pack up ^	EUR 1400	15-30
Kia K4 Pack up ^	EUR 1400	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

DinersClub,AMEX are not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.95 - 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 4 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Portugal Andorra France Italy Gibraltar	EUR 13.2 per day

Travel to France, Italy, Portugal: only their continental area is allowed to drive on. It also authorizes you to be able to transfer and drive the vehicle between (i) the territory of mainland Spain and the Balearic Islands (except the island of Formentera) and vice versa, (ii) between the Balearic Islands (except the island of Formentera), and (iii) also between the Canary Islands.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-2000 for other car models.

EUR 1100 for Audi A1-sb,

EUR 1100 for Fiat Panda,

EUR 1100 for Dacia Sandero,

EUR 1100 for Fiat Panda 5 Doors,

EUR 1100 for Opel Corsa,

EUR 1400 for Peugeot 208,

EUR 1400 for Bmw X5 Luxury Suv Or Similar,

EUR 1100 for Fiat Doblo,

EUR 1400 for Volksvagen Polo,

EUR 1400 for Dacia Sandero,

EUR 1400 for Nissan Sentra Or Similar,

EUR 1400 for Chevrolet Impala Or Similar,

EUR 1400 for Mercedes A Class,

EUR 1400 for Renault Logan,

EUR 1400 for Peugeot 308,

EUR 1400 for Renault Scenic,

EUR 2000 for Peugeot 5008,

EUR 2000 for Fiat Talento 8 Seats,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Ford Grand Tourneo,

EUR 2000 for Bmw 3 Series,

EUR 2000 for Mercedes C-class,

EUR 1400 for Kia K4,

EUR 1400 for Mazda 3 / At,

EUR 1400 for ,

EUR 1100 for Toyota Yaris,

EUR 1100 for Fiat 500e Bev,Dacia Sandero,Fiat 500,Fiat 500 Cabrio Manual Or Similar,

EUR 1400 for Renault Logan,Renault Captur,Vauxhall Mokka,Dacia Sandero,Peugeot 308,Peugeot 308,Nissan Sentra Or Similar,Mercedes A Class,Chevrolet Impala Or Similar,Audi A1,Kia K4,Citroen C4 Grand Space Tourer,Toyota Corolla Cross At,Bmw 2 Series Active Tourer,

EUR 2000 for Ford Grand Tourneo,Ssanyong Rodius,Toyota Crown Or Similar,Genesis G70,Chrysler Voyager,Audi A1-sb,Bmw 1 Series,Tesla Model 3,Bmw 3 Series,Nissan Sunny Or Similar,Mercedes-benz Gls450 Or Similar,

EUR 3500 for ,

Theft Insurance Excess differs by car model:

EUR 1100-2000 for other car models.

EUR 1100 for Audi A1-sb,

EUR 1100 for Fiat Panda,

EUR 1100 for Dacia Sandero,

EUR 1100 for Fiat Panda 5 Doors,

EUR 1100 for Opel Corsa,

EUR 1400 for Peugeot 208,

EUR 1400 for Bmw X5 Luxury Suv Or Similar,

EUR 1100 for Fiat Doblo,

EUR 1400 for Volksvagen Polo,

EUR 1400 for Dacia Sandero,

EUR 1400 for Nissan Sentra Or Similar,

EUR 1400 for Chevrolet Impala Or Similar,

EUR 1400 for Mercedes A Class,

EUR 1400 for Renault Logan,

EUR 1400 for Peugeot 308,

EUR 1400 for Renault Scenic,

EUR 2000 for Peugeot 5008,

EUR 2000 for Fiat Talento 8 Seats,

EUR 2000 for Ssanyong Rodius,

EUR 2000 for Ford Grand Tourneo,

EUR 2000 for Bmw 3 Series,

EUR 2000 for Mercedes C-class,

EUR 1400 for Kia K4,

EUR 1400 for Mazda 3 / At,

EUR 1400 for ,

EUR 1100 for Toyota Yaris,

EUR 1100 for Fiat 500e Bev,Dacia Sandero,Fiat 500,Fiat 500 Cabrio Manual Or Similar,

EUR 3500 for ,

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.4 mi from Madrid–Barajas Airport

12.7 mi from Cuatro Vientos Airport

Railway Stations

2.2 mi from Aeropuerto T4

2.7 mi from Valdebebas

4.5 mi from Vicalvaro

Hotels

5.6 mi from Alterhome Principe de Vergara V

6.5 mi from Hotel Claridge Madrid

6.5 mi from TOTEM Madrid - Small Luxury Hotels of the World

Other Landmarks

6.1 mi from Puerta De Europa

6.1 mi from Paseo De La Castellana

6.2 mi from Torres Kio

CHECK RATES

Map view of GOLDCAR Store Location

coordinates: 40.46386 -3.571692

Guest Reviews

Total points： 6.9 / 10 Average

Vehicle condition: 6.2
Vehicle cleanliness: 6.8
Spaciousness: 6.8
Counter staff: 4.5
Pick-up location: 6.1
Drop-off location: 6.8
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

R.Cano
Madrid
7 /10 Good
Reviewed: Sunday, March 3, 2019
I had a full coverage but they told me that I had nothing, which I had to pay 68 euro to pick up the car.
Read More >
Anonymous
Madrid
8.7 /10 Very good
Reviewed: Monday, April 15, 2019
Contract says show national license driving with Latin letters. I pre-booked full coverage . GOLDCAR says my national driving license is not valid in Spain but with extra 110€ it will be valid. I had no choice to pay extra 110€ for 4 days.
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R.Stolinski
Madrid
8 /10 Very good
Reviewed: Wednesday, April 24, 2019
Great overall Car, customer service all good
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Rich from adelaide
Madrid
8.7 /10 Very good
Reviewed: Monday, May 6, 2019
Car was clean and great Very happy with overall experience staff etc. Will definitely use & recommend GOLDCAR again Thank you
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B.Kong
Madrid
4.7 /10 Average
Reviewed: Monday, May 13, 2019
They don't follow the rules of the contract. GOldCar won't has many hidden charges, rude staff, and they find every way possible to lie, cheat and steal. They charge airport fees which are suppose to be included. THey charge fuel which was included in the contract. False accusations of damage not done. Everyone in line is annoyed. I would never ever use them again as they are highway robbers. Also, the price quoted isn't the REAL price. Beware!!!!!!!!!
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Misaki
Madrid
9.7 /10 Excellent
Reviewed: Monday, May 20, 2019
The lady in the Service Counter was courteous and helpful and offered me some insurance plan to amend my deposit obligation. The only thing I felt confused is that I got charged for the Airport Fee when on my reservation with Easyrentcars said it was already paid.
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Anonymous
Madrid
8.3 /10 Very good
Reviewed: Friday, May 24, 2019
For return the car one day later, i confused the date.. they changed me 425€ for un day while I rent all the week for 1€. I know it is my fault but should be reasonable price in proportion with the rental price. They should be a table to know how much they will charge or what if they charged 5000€ or whatever they like. So take care this how they get their benefits
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L.Quintana
Madrid
5.7 /10 Average
Reviewed: Saturday, May 25, 2019
You are the worst rental car company in Europe, people at the counter are mean and disrespectful. Prices are competitive but I prefer to pay more and being treated as a human being. I would like to know if you would like to be treated the same way, if the answer is no, then act accordingly and train your people or fire them.
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C.Mitu
Madrid
2 /10 Poor
Reviewed: Wednesday, May 29, 2019
I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid . When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit. The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand. All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.
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G.Mateev
Madrid
8 /10 Very good
Reviewed: Thursday, May 30, 2019
We had an unpleasant experience with Goldcar. After we returned the car they changed (faked) the final contract and charged us extra for KM which we didn't drive.
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Anonymous
Madrid
7.7 /10 Good
Reviewed: Saturday, September 14, 2019
A lot of deposit.
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M.Gomez Sanabria
Madrid
7.7 /10 Good
Reviewed: Monday, October 21, 2019
Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that: - AXA won't cover any damages. - Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident. - I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release. When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€. Of course I didn't buy his kind "warnings", handed my credit card, and left for the car. My surprise came when I found the car, completely new and really well kept... only that it was not my car. I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento. But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here. I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance. And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful. It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience. By the way, kudos to FIAT for a nice performing van.
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Anonymous
Madrid
7.3 /10 Good
Reviewed: Friday, February 24, 2023
Car was much smaller than expected.
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Pandora Harte
Madrid
2 /10 Poor
Reviewed: Wednesday, October 25, 2017
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Hamiltion O'Connor
Madrid
8 /10 Very good
Reviewed: Tuesday, May 9, 2017
The weekday queue is relatively quick, yet the mandatory fuel charges are expensive and higher than gas station prices!
Read More >