WICHITA AIRPORT CAR RENTAL REVIEWS

Like: Price
Dislike: We had to give it back

Satisfied

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.

Our Chevy Malibu was quite good. It was a more experienced rental car with a few dings. I worried we might get blamed for some of those, but we did not. Our helper at the rental desk was very friendly and helpful. The return was made with no trouble at all.

I shopped around, but booked with Qeeq / EasyRentCars because we actually got a bigger, better vehicle at a lower price. This is my second booking with EasyRent and both have provided the best value I've found. I hope you can keep it up!

Like: Good vehicle. Good mileage per gallon.
Dislike: Would like to have car manual in glove box to find out easier the functions of this car.