Reservation, sorry, we don’t have any cars available.

J.L.H

United States

Reviewed: Sun, Jun 16, 2019

About PAYLESS: 2.0 /10

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.

Large SUV | ford Explorer 7 Seats or similar

6-day rental

Relevant Reviews on PAYLESS in United States

J.Kalil

United States

6-day rental

Full Size | Ford Taurus or similar

PAYLESS

Boston

United States

Reviewed: Tue, May 24, 2022

About PAYLESS: 8.0 /10

The Payless counter is hidden withinh the Avis desk. I walked the area 2x before I found someone that told me that. Then, The car I received was not in its spot. I had to go all the back to counter and start the process over. it set me back a good 30-60 minutes ☹️

About QEEQ: 8.0 /10

J.Ortiz

United States

3-day rental

Compact | Dodge Neon or similar

Reviewed: Fri, Mar 6, 2020

“All good. No issues.”

About PAYLESS: 9.7 /10

Staff was going thru a new credit card system, so it took a little longer to process everything. Staff was nice and polite.

About QEEQ: 10.0 /10

All good. No issues.

B.Weinberg

United States

5-day rental

Intermediate | Dodge Stratus or similar

PAYLESS

Pittsburgh Airport(PIT)

Pittsburgh

United States

Reviewed: Thu, Dec 5, 2019

“Great Experience”

About PAYLESS: 10.0 /10

Because the vehicles were limited we were given an SUV and there were no changes in the rental. It used more fuel obviously however we were more comfortable so the trade-off was well worth it.

About QEEQ: 8.0 /10

I've used Easyrent before and they do a good job preparing you so you can avoid additional charges or inconveniences.

VincentP

United States

3-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, Jun 27, 2019

“Renting cars made easy!”

About PAYLESS: 9.0 /10

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

About QEEQ: 10.0 /10

R.Gutierrez

United States

3-day rental

Full Size | Ford Taurus or similar

Reviewed: Tue, Jan 29, 2019

“I book a full size sedan (per the website a Ford Taurus or similar) the gave me a Jeep renegade.”

About PAYLESS: 3.3 /10

No I need a full size car and they gave me a glorified small cross over and called it an up grade. I had to food down the seat to fit my luggage and couldn’t use the car with the whole family with all the luggage in it.

Reservation, sorry, we don’t have any cars available.

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