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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

B.Weinberg

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Intermediate | Dodge Stratus or similar
Reviewed: Thu, Dec 5, 2019
“Great Experience”
About PAYLESS: 10.0 /10
Because the vehicles were limited we were given an SUV and there were no changes in the rental. It used more fuel obviously however we were more comfortable so the trade-off was well worth it.
About QEEQ: 8.0 /10
I've used Easyrent before and they do a good job preparing you so you can avoid additional charges or inconveniences.

n.patel

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Full Size Van | Ford Econoline or similar
Reviewed: Sun, Jun 23, 2019
“vehicle was given 2 hours late and i was late 1 hour and charged late fee. terrible.”
About PAYLESS: 4.0 /10
it took them two hours to find the vehicle it was given late and i was later for an hour and charged me late fee! horrible company!

D.HILL

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Full Size Van | Ford Econoline or similar
Reviewed: Wed, Jun 12, 2019
“Great”
About PAYLESS: 9.0 /10
Was great experience
About QEEQ: 9.0 /10

D.Shore

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Wed, May 29, 2019
About PAYLESS: 9.0 /10
Vehicle only had 3/4 tank of gas. I filled up before returning.
About QEEQ: 10.0 /10

M.Eldredge

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Apr 17, 2019
“Good car, poor service.”
About PAYLESS: 7.0 /10
They double booked the car I had, i got there first but another group approached me that they had the same car space number. When I dropped off, I was hit with a $20 late charge which no one told me about when dropping off. I only saw it when I got the credit card bill. I did not realize the drop off location was not right at the airport but an additional 15-20 minuted away.
About QEEQ: 8.0 /10

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