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Reservation, sorry, we don’t have any cars available.

Reviewed: Sun, Jun 16, 2019
About PAYLESS: 2.0 /10
Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.
Large SUV | ford Explorer 7 Seats or similar

Relevant Reviews on PAYLESS in United States

AU.Reviewer

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Compact | Toyota Corolla or similar
Reviewed: Thu, Aug 25, 2022
“Nice and Easy”
About PAYLESS: 8.0 /10
Payless made the process very easy.
About QEEQ: 8.0 /10
Got a great deal on QEEQ.com.

J.Kalil

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Full Size | Ford Taurus or similar
Reviewed: Tue, May 24, 2022
About PAYLESS: 8.0 /10
The Payless counter is hidden withinh the Avis desk. I walked the area 2x before I found someone that told me that. Then, The car I received was not in its spot. I had to go all the back to counter and start the process over. it set me back a good 30-60 minutes ☹️
About QEEQ: 8.0 /10

S.Burstein

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Intermediate | Hyundai Elantra or similar
Reviewed: Fri, Mar 6, 2020
“Great Payless rental experience”
About PAYLESS: 9.7 /10
We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.
About QEEQ: 10.0 /10

T.Morris

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Full Size | Ford Taurus or similar
Reviewed: Mon, Jul 29, 2019
“No show at counter”
About PAYLESS: 2.0 /10
Waited for someone to show up at the counter for 10 min - -No show. Went to a competitor and rented a car
About QEEQ: 8.0 /10

K.ls

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Jul 19, 2019
“Will use easy car again but will never use payless again”
About PAYLESS: 5.7 /10
Did not get the car I rented. Huge wait time for unprepared vehicles. Drop off was equally messy.
About QEEQ: 8.0 /10

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