Issues with payment system. Our credit card could not go thru. Spend 2 hrs before car was release. No contract was given, car not clean and scratches. Car was broken into, glass broken and stuff stolen. Return car on 8 Dec instead of 11 Dec, family was traumatised, no word and assistance or compensation from hertz..not sure what QEEQ can do..very bad experience
Even after I had entered my phone number & email address in the Web App and again in the iOS app when I was reserving the car, Rental 24h had no record of me in their computer. As a result, this caused them to have to search for my reservation utilizing MY PAPERWORK. Thank goodness I had the documentation!
“The car was great but the waiting time to pick up was unreasonable and fustrating”
About Hertz:10.0/10
The waiting time to pick up the car was over 2 hours, hertz did not have enough staff and the staff was incredibly slow .. ended up queuing for almost 2.5 hours to get the car
The rental car is cheaper than I expected. No light was in the car. The windows and doors locks all were manual. I'd waited for more than 30 mins for the shuttle car pickup (I was the 2nd customer pickup) and another 10 mins to pick up the 3rd customer. Waiting for 10~15 mins for the rental car paperwork.
I took me 15 min. to find the bus pick up location and which bus to take to the remote rental pick up place. It took another 30 min. to get to a Metro bus that is nor full. We were not in a hurry to reach to our Airbnb. We arrived early in LAX, 11:45 AM. We left the ACE office at 1:08 PM.
About QEEQ:10.0/10
Booking was easy. But it did not explain how to get to the ACE rental pick up location.
they charged extra $34 plus tax for an upgrade which i did not requested. when i asked about why the total increased from $64 to $136, the staff said difference was due to tax. the new total was not good value for the 2 days rental, to have rented from a very short of hands car rental company, took long time to pick up and return car.
I got a much better deal with qeeq.com than anywhere else and the process was easy. Plus I was able to get my interntational drivers license for one year free in 15mins which was very helpful!
The car was so old we had to manually roll up the windows, there was no Bluetooth, the car was dirty, and the rep said don’t bring the car back smelling like smoke but it already smelled like smoke. There were no arm rests, and that was crucial giving our 4 hour drive to vegas.
About QEEQ:10.0/10
The customer service reps were great. Very professional and knowledgeable. The car was just terrible.
Have not used this 24 hour rental before but will book again in LA. Upgraded the car easy pick up and drop off. Saved $25 a day for a bigger car so why not??
“Extra stress this time with vehicle shortage...might lean towards larger 24 hour rental companies.”
About NU:7.0/10
When on time and in line for our prepaid rental NU said they have no more vehicles. We waited approximately 2 hours and got the last vehicle of the day as this location closed at 4pm. We took the smaller class of SUV that was available. The vendor would not allow us to take vehicle without a $15 per day 3rd party liability fee as we were "international" from Canada. The staff were friendly and firm dealing with the vehicle shortage; approximately 10+ more customers with reservations were turned away.
About QEEQ:10.0/10
Price drop worked and I have enjoyed approximately 20 or more bookings through Qeeq. Love earning points.
The staff was kind and considerate, the process was easy, the car was average, no frills, the radio didn't work. But all-in-all it was a good experience
“Perfect car and Perfect road trip visiting California!!”
About Hertz:10.0/10
The Hertz car was brand new, the exact model, perfect for what I ordered and needed. It was however not what they were going to give me. The initial choices were years older and not the model I had chosen. I had to go back to the counter to explain I wanted what was ordered which by luck there was in the Hertz Gold area and ready to go. We were so pleased and thankful.
About QEEQ:8.0/10
Apart from the online order and APP, I have not received or needed any human contact from QEEQ.com
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