Excellent

No not good

Took far too long to pick up car. Had to wait to have car inspected as didn’t take insurance and was 9 other customers waiting to do the same. Car was covered in scratches that weren’t logged. Terrible process.

They have outrageous fees and add ons and you get stuck with last minute.

Poor customer service from Sonia, who wanted to finish her shift. The vehicle had many defects to be reported, which proved difficult in the dark and time consuming but we were helped by Emanuel, who was waiting for his lift home. I have already cancelled my next reservation with you and gold car in February.

Dislike: I felt the Portuguese staff took advantage of my tiredness and I was sold something i didn’t need.