value for the money

Exceed expectation. Great service

Easy to book

I got a pleasant surprise by getting a free upgrade to a Jeep Wrangler. Only thing was the customer staff member at the pick up time was in a bad mood that day.

Car itself was great. The phone number at the Vicount station wasn’t working and the phone number for rental place didn’t answer. It was very nerve wracking not being able to reach rental place. Someone who was also waiting was able to get a relative to get an answer eventually and we were all picked up

Got a free upgrade which was great. The girl at the counter was a little severe, but was efficient and thorough with her job. I felt the $1500 damage waiver was excessively high, and would have appreciated prior warning of that.

Very easy to use platform with great prices. I set up the price match feature but nothing adjusted so no comments there.

Routes is where I had one of the best rental car experience. Never any issues. The staffs are always willing to provide good customer service. I recommended this place to many of my friends and they all had good experience.