Good

Car was upgraded to a larger vehicle with more space at no cost - this was very welcome as we had a lot of luggage and made things much easier for us

The outlet needs to take responsibility for contacting renters who do not show up before 5pm closing time and leave an after-hours number.

I just didn’t realise that when i had to catch a shuttle that the drive would be 10-15 minutes, i thought it was still on airport land. I didn’t realise i had to call them when i landed to send the shuttle as i thought it was an airport shuttle. So to receive some contact from ACE prior to my trip explaining these things would have been helpful. I won’t go with a hire car thats not on airport pick up from now on as operating hours conflicts with flight time check in cut off etc on my return flight.

Great, low prices and quick response.

Best ever pick up on time and efficiency. Jennifer at Adelaide Ace Rentals was brilliant

Switch bottom doesn’t work all the time , might need Change battery before hand over to the customer . When we get the car , it was quite dirty (inside) with many ash....