CAR RENTAL REVIEWS ON ACE RENTAL CARS AT ADELAIDE AIRPORT, ADL

The car that I rented had a license plate from different state. I would had prefer Adelaide one. The car back bumper had damage on it, too many scratches on the vehicle. I had to take pictures in case they would say that I did it. I don’t want such headache. However thank God that they didn’t say anything when I return the car. It’s just makes a person worried to take a car with too many things going on on it. Hadn’t I taken pictures who knows what would had happened. Next time I’ll make sure I don’t gets a car with a different license plate.

The precise were reasonable.

Pretty good, the pickup and drop-off processes were simple. The car was delivered to the airport, and the deposit was refunded quickly.

Good customer service, good choice of cars

Easy to use website

Good customer service, good choice of cars

Easy to use website

Good customer service, good choice of cars

Good website

The outlet needs to take responsibility for contacting renters who do not show up before 5pm closing time and leave an after-hours number.

Signage not very good hard to find

Like: Good times with lovely people
Dislike: The car suffered a serious "flat spot" which can lead to dangerous situations

The counter's staff was very helpful

Price drop and insurance basic protector worked their magic

I just didn’t realise that when i had to catch a shuttle that the drive would be 10-15 minutes, i thought it was still on airport land. I didn’t realise i had to call them when i landed to send the shuttle as i thought it was an airport shuttle. So to receive some contact from ACE prior to my trip explaining these things would have been helpful. I won’t go with a hire car thats not on airport pick up from now on as operating hours conflicts with flight time check in cut off etc on my return flight.

Great, low prices and quick response.

Very convenient

The store is a bit far from the airport but close to the city. Very satisfied with the upgraded new car.

Really friendly staff and helpful

Car was upgraded to a larger vehicle with more space at no cost - this was very welcome as we had a lot of luggage and made things much easier for us

They lied about pick up location, no one was answering the phone and their office was closed and gated. Was not able to pick up the car I paid for and could not speak to a person that worked there as no one was picking up the phone. I will never use this company again. Very disappointing need and let down.

Switch bottom doesn’t work all the time , might need Change battery before hand over to the customer . When we get the car , it was quite dirty (inside) with many ash....

The car was in good condition, the process to change cars was simple, and there were no extra charges.

Best ever pick up on time and efficiency. Jennifer at Adelaide Ace Rentals was brilliant

Cooperative staff on the counter

All good