Excellent

The service was good except for the long wait in the queue. The car was of good size and performed well during the 18 days we had it except for an annoying rattle from the left hand side. Drop off was easy.

Good interaction with QEEQ. Good value in having the Diamond membership since we booked 4 vehicles during our trip.

For Fiesta driver side mirror shakes/vibrates at freeway speed. This isn’t unique to this particular vehicle - but a design issue.

Remove requirement of Gold status and Immediately Allow use of points.

Made the mistake of using the bring back empty option, which was a lot more than what a tank of gas would normally cost.

great service, and easy to use.

Like: Great offer price and much lower than publisher rates at respective official car rental sites!
Dislike: Rate was low but it did not specify no insurance was included. Ended up paying for insurance that’s more than the car rental rate.

Like: Shuttle drivers were very nice, so were the counter staff. Drop off staff friendly as well! Car was great, all options and having sat radio was a plus.
Dislike: Only problem encountered was the drive to and from. Much of it due to LAX. It can take a long time to drive through especially if you get picked up at the first gates. Drive back was a little slow too due to the fact we picked up many arriving rental customers (filled the bus) along the way. Not the drivers fault, but is time consuming.